PLATFORM
SERVICES
INDUSTRY
As the business and reputation grew, expanding its lending operations, it was important to bring the same level of personalisation and care it puts into its financial services into its marketing.
Unsegmented and complex data structures were barriers to personalisation delivery, with the team consumed by manual time-consuming processes.
It was important to have a single customer view to powering personalisation across the customer journey to achieve both short- and long-term objectives. We offered the technical expertise and the end-to-end support to help Castle Trust Bank deliver personalised customer experiences.
Our team understood the company’s mission and took a hands-on approach to ensure that Castle Trust Bank not only applied the right technology and infrastructure to achieve its goals but also accomplished a smooth implementation that would deliver the long-term benefits the bank was looking for.
“The best thing about working with Pivot is having a close and human relationship with the team. They know the ins and outs of our needs and requirements and it's much more of an ongoing relationship compared to raising tickets and trawling through help and support pages.”
Key results
Don’t just take our word. See how we’ve helped big and small brands pivot and get results through the power of email marketing.
When you collaborate with Pivot, you can send with confidence and scale at ease. You don’t have to deal with multiple agencies. Our in-house email experts deliver a full-service email marketing solution.
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